Features to build a remarkable guest experience at your hotel

Deliver an exceptional guest experience to every guest, every time.

Haven acts like a copilot for your hotel staff to ensure they don’t miss out on guest orders and requests, mix them up or seem imposing when upselling. Click around below to explore how Haven can help.

Customize your guest app

Add your logo, brand color, photos, room inventory, facilities, buffet details, etc.

Setup in-room dining menu

Add your IRD Menu to allow guests to place orders digitally via the guest app.

Setup houskeeping menu

Add your housekeeping menu to allow guests to place room requests.

Setup SLAs & escalations

Setup SLAs for IRD and housekeeping order fulfilment with auto-escalations.

Manage IRD and housekeeping orders via Haven CRM or Haven Staff App.

Add offline orders to Haven

When guests place orders on phone, add them to Haven for tracking.

Manage Guest Feedback

Manage guest feedback and issues before they blow out, before check out.

Analyse Critical Data

Manage IRD and housekeeping orders via Haven CRM or Haven Staff App.

Show Offers & Promotions

Manage and show all offers, promotions and room upgrades via the guest app